
Standing water in the brine tank is normal up to a point. A tank that is full of water usually means the softener isn't drawing brine.
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Some water in the brine tank is perfectly normal. Many softeners are "wet brine tank" systems that keep several inches of water in the bottom at all times, where it dissolves salt into brine. Others refill the tank just before regeneration, so you'll only see water for a few hours. What isn't normal is water near the top of the tank, or a level that keeps rising over days. That usually means the softener is adding water but not drawing the brine back out.
A brine tank full of water almost always comes down to one of these:
First, check that the drain line isn't kinked or frozen and that the brine line is connected firmly at both ends. Then try a manual regeneration and watch whether the water level drops during the brine draw stage. If it does, the problem may have been a one-time interruption. If the level doesn't move, the injector or valve likely needs cleaning or repair. Don't keep adding salt to a flooded tank, since it can create a mushy mess at the bottom. Our water softener repair visits usually solve this in one trip.
A few inches is normal for many softeners. Water near the top, or a rising level, points to a problem.
A clogged injector. It stops the softener from pulling brine out of the tank.
You can, but it won't fix the cause. If the tank refills, the injector, brine line or valve needs attention.
Still stuck? Our water softener repair visits start with a diagnosis and a firm price.
Describe the symptoms and our team will follow up.